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Frequently Asked Questions
What do you charge for a callout to look at a problem?
We charge a set fee for the callout, provided it is within a 30 minute drive from our Pinetown headquarters. This cost will cover our visit, assessment of the problem and preparation of a detailed quotation which may or may not be provided immediately. Whether the assessment takes 10 minutes or up to an hour, you will have a professional on-hand to determine the problem.
If I need you on Sunday or after hours, what will it cost me?
Our standard callout fee applies to all callouts within 30 minutes from Pinetown any day of the week, between 8am and 6pm, Monday to Friday. After 6pm, and on Saturdays and Sundays, we charge an emergency callout fee.
Is Avanti a franchise or is it family-owned?
Avanti is a proud and local family-owned business since 2011, and is associated with a number of large successful companies who are happy to provide references endorsing the quality of our work, service standards and reliability.
Does Avanti stand behind their work?
Avanti offers a 100% satisfaction guarantee on every installation and service repair. Should you not be happy with any aspect of our service or quality, Management of Avanti will be more than happy to visit you, to ensure full satisfaction is achieved.
Is Avanti adequately insured?
Avanti is fully insured and covered by Workers Compensation insurance, as well as Public Liability with the Curnow Garrun Insurance Group.
Will Avanti or its staff provide my personal details to any other companies?
No definitely not! Your details are secure and Avanti undertakes to treat all its customers’ information as strictly confidential, committing to not disclose any personal details to any other entity.
I have a much cheaper quote – why should I not accept it?
It is prudent to obtain a second quote in the event of major plumbing repairs being required. Most importantly, if you find that any company, large or small, quotes a fee substantially lower than another, we suggest you insist on having at least two references from legitimate customers to confirm the quality and standards of the contractor.
“The bitterness of poor quality remains long after the excitement of a low price” – Benjamin Franklin, 1741.